How to File a Complaint in MahaRERA: Your Guide to Real Estate Grievances in Maharashtra

If you’ve encountered issues with a builder, promoter, or real estate agent in Maharashtra, the Maharashtra Real Estate Regulatory Authority (MahaRERA) provides a streamlined process for filing complaints. MahaRERA, part of the Real Estate (Regulation and Development) Act, 2016, was established to protect the rights of homebuyers, ensuring transparency and accountability in the real estate sector.

Why File a Complaint with MahaRERA?

MahaRERA gives buyers a powerful tool for resolving disputes with developers or agents who may have delayed projects, failed to fulfill contractual obligations, or engaged in other unethical practices. Filing a complaint under MahaRERA is straightforward and provides a legal platform for both parties to present their cases, resulting in an impartial and lawful resolution.

Step-by-Step Process for Filing a MahaRERA Complaint

If you’re ready to submit a complaint, follow these steps to ensure your application is complete and accurate.

1. Access the MahaRERA Portal

Start by visiting the official MahaRERA website: https://maharera.mahaonline.gov.in. On the homepage, you’ll see a “Login” section. For first-time users, you’ll need to register to create an account.

2. Register as a New User

Click on “New Registration” and select “Complainant” as your user type. Fill in the form with your details, choosing a username and password for future access. Once registered, log in with your credentials to begin the complaint process.

3. Initiate the Complaint

After logging in, go to the left-hand menu and select “Add New Complaint.” Carefully complete the complaint form, detailing your issue, providing all relevant information about the project or transaction, and specifying who is involved—whether it’s a builder, agent, or promoter.

Attach Supporting Documents: Any evidence, such as signed contracts, payment records, and email correspondence, should be attached to strengthen your case.

4. Pay the Filing Fee

MahaRERA requires a non-refundable filing fee of ₹5,000 to process complaints. Use the payment link on the portal to complete the transaction securely.

5. What Happens After Submission?

Once the complaint is filed, MahaRERA schedules a hearing, notifying both you (the complainant) and the respondent (the builder or agent). Both parties will present their arguments and evidence during the hearing. MahaRERA will assess the case, review all presented facts, and deliver a resolution based on Maharashtra’s RERA guidelines.

Key Points to Remember

• Documentation: Having clear, well-organized documentation of all related interactions and agreements will strengthen your case.
• Accuracy Matters: Ensure all details are correct, as any discrepancies could delay the process.
• Non-refundable Fee: Remember that the ₹5,000 filing fee cannot be refunded, so double-check all information before submitting.

Why MahaRERA Matters for Homebuyers

MahaRERA plays a critical role in safeguarding buyers’ interests. The authority can compel developers to meet their obligations, whether it’s adhering to project timelines, issuing refunds, or ensuring contractual transparency. Filing a complaint with MahaRERA not only helps address your specific issue but also contributes to improving accountability in the broader real estate market.

Final Thoughts

The MahaRERA complaint process is designed to empower consumers, offering a legal and accessible way to resolve real estate disputes. By following the above steps and ensuring your complaint is well-documented, you can navigate the system effectively and increase your chances of a successful outcome.

This simple process helps ensure a fair playing field in Maharashtra’s real estate sector, giving both buyers and developers a trustworthy forum for resolving disputes and maintaining ethical standards.